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HOW TO TRAIN QUIZ

How To Train Quiz

Please take the time to review your How To Train notebook and the notes you took during the workshop before you attempt the quiz. 

It's un-timed. It will probably take you around 45 minutes + to complete, so settle in with a coffee and you'll be done in no time!

 

All questions are multiple choice

Please attempt to answer all questions

Select the most appropriate answer for each question

Click the button below to start.

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Question 1 of 35

What is the best definition of training?

A

The action of teaching a particular skill or type of behaviour through practice and instruction over a period of time

B

Presenting knowledge in an effective way to a timetable

C

Teaching someone to the required standard, in the required time

D

Demonstrating to new staff how to do a job

Question 2 of 35

What are the six steps of training?

A

Identify training gaps, identify tasks, task break-down, session preparation, deliver training, follow-up

B

Training gap analysis, task breakdown, job identification, Intro, lesson design, training

C

Task identification, task breakdown, communication, asking questions, training, demonstration

D

Task identification, task analysis, preparation, getting feedback, giving feedback, training

Question 3 of 35

A.S.K. stands for:

A

Aptitude, Sensing, Knowledge

B

Attitude, Skills, Knowledge

C

Alternative, Skills, Knowledge

D

Attitude, Supervision, Knowing

Question 4 of 35

The objective of the Task Breakdown exercise on Day 1 of the workshop was to:

A

Improve your knowledge of bar operations

B

Show you how to break down a task before you train someone

C

Show you how much detail to include when training things you think are simple

D

Show you how difficult working in a bar can be

E

B&C

Question 5 of 35

Identifying training gaps is primarily about:

A

Establishing how long the trainee will be away from work

B

Comparing the trainee’s current A.S.K with the required A.S.K.

C

Establishing what the other staff think of the trainee

D

Understanding if there are any gaps in your task breakdown

Question 6 of 35

What best describes onboarding training?

A

Technical skills training

B

Supervisory training

C

Employee handbook

D

A thorough introduction to the company and the department

Question 7 of 35

What is included in a departmental orientation?

A

The financial performance of the business

B

Who to go to for help

C

Future plans of the business

D

History of the company

Question 8 of 35

Skills training is:

A

The process of providing all the technical and soft skills necessary to perform a job to the required standard

B

Training an employee in the knowledge required to do their specific job

C

Training an employee in the attitude required to do their specific skills

D

None of the above

Question 9 of 35

Which of the following best describes the order of a staff member’s development?

A

Induction, Sales, Supervisor, Management, Skills training

B

Induction, Technical, Soft skills, Management training

C

Induction, Skills, Supervisor, and Management training

D

Skills, Supervisor, Management and Financial training

Question 10 of 35

A task is:

A

A group of duties that make up a job

B

The smallest meaningful unit of work

C

The most junior duty in the workplace

D

Boring jobs given to staff by supervisors when it’s quiet

Question 11 of 35

In workplace training, a performance objective:

A

Measures how well the trainer performed when delivering their session

B

Indicates what the trainee should be able to do at the end of the training

C

Is the object the trainee receives when they complete the training

Question 12 of 35

What is a Task Breakdown?

A

The process of breaking down a job into duties

B

The process of breaking down a task into logical steps

C

The process of breaking down tasks so they are easier to complete

D

The process of identifying what should be trained first

Question 13 of 35

What is the purpose of a Task Breakdown?

A

To ensure the trainer doesn’t leave out any important information

B

To ensure the information is broken down into bite-sized chunks

C

To ensure ‘tips and tricks’ are not missed

D

To ensure the ‘’what, how and why’’ of each task is covered in training

E

All of the above

Question 14 of 35

Complete the following quote: ‘I hear and I forget, I see and I remember...’:

A

‘I do and I think.’

B

‘I do and I understand.’

C

‘I touch and I understand.’

D

‘I touch and I dream’

Question 15 of 35

When it comes to absorbing and retaining information, what works best in training?

A

Reading information

B

Hearing information

C

Reading and hearing

D

Physically acting out, or doing the task ourselves

Question 16 of 35

Unconsciously unskilled means:

A

The trainee is able to complete the new skill while unconscious

B

The trainee is unaware of what there is to learn

C

They know what they don’t know

D

The trainee has no skills at all

Question 17 of 35

The R.E.V.I.E.W. acronym applies to which stage of a training session?

A

Introduction

B

Body

C

Development

D

Conclusion

Question 18 of 35

When learning a new set of skills, the trainee goes through 4 mental states. In order, they are:

A

Unconsciously unskilled, unconsciously learning, consciously learning, consciously skilled

B

Consciously unaware, unconsciously aware, unconsciously skilled, consciously skilled

C

Unconsciously unskilled, consciously unskilled, consciously skilled, unconsciously skilled

Question 19 of 35

To help people learn, a trainer should structure training by using:

A

Impact, repetition, utilisation, internalisation and reinforcement

B

Impatience, threats, utilisation, internalisation, recognition

C

Impact, praise, encouragement, dignifying and internalisation

Question 20 of 35

Attitude setting involves:

A

Creating the desire to learn

B

Creating a positive attitude towards the new skill

C

Explaining to the trainee – “here’s what’s in it for you’’

D

All of the above

Question 21 of 35

The trainer should ask the trainee questions in order to:

A

Check the trainee’s understanding and keep the trainee alert and involved

B

Have a rest from talking

C

Try to catch the trainee out for daydreaming

Question 22 of 35

Which of the following is NOT an example of an open question?

A

What is the next step in the process?

B

How should that be done?

C

Is this training helpful for you?

D

Why is it important to do it that way?

Question 23 of 35

If a trainee answers a question incorrectly during training, the trainer should:

A

Offer the correct answer immediately

B

Ask the question again and speak very slowly

C

Tell them they are wrong and ask them to try again

D

Dignify their response and rephrase the question

Question 24 of 35

Why is it important for a trainer to use active listening?

A

It increases learning

B

It builds rapport

C

It models active listening for trainees

D

It stimulates active listening in others

E

All of the above

Question 25 of 35

What does motivation mean?

A

Regular disciplining of staff to ensure they are working hard

B

Aggressive questioning to maintain interest

C

Calling out mistakes

D

The process of initiating, guiding and maintaining goal-oriented behaviours

Question 26 of 35

What is positive reinforcement?

A

Giving praise to the trainee when they perform the desired action, so they are likely to do it more often

B

A pleasant feeling the trainer gets when a person does something they want

C

A pleasant feeling someone gives you when you do what you want

Question 27 of 35

In the context of training, dignifying is best defined as:

A

Making a trainee feel better than they really deserve

B

Patronising a person when they answer incorrectly

C

Making a trainee feel silly for making a mistake

D

Leaving a person with a feeling of dignity, even if they make a mistake

Question 28 of 35

The introduction to a training session can be remembered by the acronym, ‘INTRO’. What do the letters stand for?

A

Industry, need, title, rectify, objective

B

Interest, need, title, range, objective

C

Introduction, name, topic, range, obvious

D

Introduction, name, title, rerun, objective

Question 29 of 35

Training objectives clearly explain:

A

What the person should be able to do when fully trained

B

The performance standards of quantity, quality, time

C

How the performance of the trainee will be measured

D

All of the above

Question 30 of 35

The most appropriate training model is:

A

Tell, Show, Re-tell, Re-show

B

Tell, Show, Do, Review

C

Show, Tell, Demonstrate, Revise

Question 31 of 35

A technical skill:

A

Requires the operation of equipment or the demonstration of physical ability

B

Requires the operation of technical computer systems

C

Requires the evaluation of situations and the display of certain behaviour

Question 32 of 35

Soft skills:

A

Require the operation of equipment or the demonstration of physical ability

B

Require the evaluation of situations and the display of appropriate behaviour

C

Requires you to be entertaining in some way

Question 33 of 35

What does the acronym R.E.V.I.E.W stand for?

A

Revision, Excellence, Vision, Interest, Expectation, Wrap-up

B

Requirement, Emergency, Visitation, Investigate, Effort, Welcome

C

Recognise, Encourage, Validate, Information, Emergency plan, What’s next

Question 34 of 35

What are the 3 communication skills used in training?

A

Setting the right attitude, Asking the trainee questions, Motivating the trainee

B

Questioning, listening, dignifying

C

Questioning, listening, motivating

Question 35 of 35

What section/s of the lesson should take up 80% of the time?

A

Tell & Show

B

Show & Do

C

Tell & Review

D

Do & Review

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