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HOW TO LEAD QUIZ

How To Lead Quiz

Please take the time to review your How To Lead notebook and the notes you took during the workshop before you attempt the quiz. 

It's un-timed. It will probably take you around 45 minutes + to complete, so settle in with a coffee and you'll be done in no time!

 

All questions are multiple choice

Please attempt to answer all questions

Select the most appropriate answer for each question

Click the button below to start.

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Question 1 of 28

1. Who are the 3 groups involved in a business?

A

Investors, staff and customers

B

Investors, suppliers and staff

C

Investors, leaders and managers

Question 2 of 28

2. Choose the best definition of the difference between management and supervision?

A

Management is always hands-off and supervision is always hands-on

B

Supervising involves working in the business, management involves working on the business

C

Supervisors are only required to think about their shift, a manager thinks about everything

D

Supervising is mainly working on the business, management is mainly working in the business

Question 3 of 28

3. Which of the following best describe withdrawals from your relationship bank account with another person?

A

Recruitment and Selection

B

Being calm and disciplined, showing empathy, listening well

C

Bullying behaviour, forgetting things you said you’d do, arguing

D

A and C are correct

Question 4 of 28

4. The benefits of effective listening are:

A

Higher productivity & performance due to less confusion amongst team members

B

Higher levels of respect between leaders and their team members

C

You don’t have to put anything in writing

D

More potential solutions to problems are available

E

A, B & D are correct

F

A, B, C, D are correct

Question 5 of 28

5. If you’re interacting with someone who is becoming emotional you should:

A

Continue communicating because you’re at work and it’s important

B

Not worry about it, everyone gets emotional sometimes

C

Ensure you’re calm, then it’s not your problem

D

Assess their emotional state and consider delaying the communication

Question 6 of 28

6. Which answer is the best definition of the ‘Return to sender’ technique?

A

It’s for getting team members to stop hassling you all the time

B

It’s for switching your team member’s brains on and getting them thinking for themselves and finding their own solutions

C

It’s a form of punishment for staff who ask you too many questions on shift

D

None of the above

Question 7 of 28

7. Which form of power provides the most effective long-term influence?

A

Expert power

B

Coercive power

C

Referent power

D

Reward power

E

Power of position

Question 8 of 28

8. Which of these options is the best definition of rephrasing?

A

Carefully repeating back exactly what the speaker said to you

B

Repeating to the speaker what you think you heard the speaker say, in your own words

C

Repeating back to the speaker your understanding of what they said, and checking with them that you have understood

Question 9 of 28

9. What should happen after you’ve established a contract with someone?

A

The contract is completed to standard and on-time

B

The contract is completed when the person has time to do it

C

The contract isn’t finished, but the person apologises for not getting it done

D

The contract is not completed but is renegotiated before the deadline

E

A and C are correct

F

A and D are correct

Question 10 of 28

10. Which statements best define 'referent' power?

A

Knowing everything that your staff need to know and sharing it with them

B

Leading by example with accurate and disciplined communication

C

Establishing high levels of trust and respect with other people

D

Forcing people to deliver for you because you’re in charge

E

B & C are correct

F

None of the above

Question 11 of 28

11. Submissive behaviour traits can include:

A

Not achieving your goals

B

Standing up for yourself

C

Humiliating other people

D

Being highly stressed

E

Being taken advantage of

F

A, D & E are correct

G

A, C & D are correct

H

None of the above

Question 12 of 28

12. Which statement best describes assertiveness?

A

You achieve goals and aren’t concerned for other people’s feelings

B

You get things done and are unpredictable and inconsistent

C

You have respect for yourself and other people when you communicate

D

Your communication is most often disciplined and calm

E

A & C are correct

F

C & D are correct

Question 13 of 28

13. Aggressive behaviour should be avoided because:

A

It damages your relationships with others

B

It often shuts down listening

C

It is neither disciplined nor calm

D

It violates other people’s rights and takes advantage of them

E

All of the above

Question 14 of 28

14. ‘I can see you’re feeling frustrated while you wait for an answer. The best I can do is give you a ballpark estimate of how long it will take’.  What specific assertion technique is this?

A

A. Basic

B

‘I’ language

C

Fogging

D

Empathic

E

Broken record

F

Escalating

G

Positive

Question 15 of 28

15. The reasons for establishing a contract are:

A

To keep team members under control

B

To train strong listening skills and reinforce new habits with new team members

C

To ensure important tasks are communicated very carefully to minimise the chance they will not be completed to standard.

D

To make sure team members know who’s in charge

E

To set up a strong communication framework with a team member whose performance has slipped

F

A, B & C are correct

G

B, C & E are correct

Question 16 of 28

16. What should you do if someone breaks a contract?

A

Give them a chance and don’t worry about it the first time

B

Assertively hold them accountable

C

Give them a written warning

D

Make sure they’re given a chance to explain themselves

E

Tell your manager what’s happened so they can deal with it

F

B & D are correct

G

None of the above

Question 17 of 28

17. Praise and positive reinforcement:

A

Is under-utilised in most workplaces

B

Are powerful motivators when used well

C

If not used, can create feelings of rejection and resentment

D

If not delivered genuinely, can result in poor work performance

E

All of the above

Question 18 of 28

18. Poor work performance is caused by?

A

Someone’s attitude

B

A lack of training

C

Equipment that is not fit for purpose

D

Poor recruitment & selection

E

Poor leadership

F

A personal problem

G

One, some or all of the above

Question 19 of 28

19. Coaching is best defined as:

A

Delegating your responsibilities to your team members

B

Involving your staff in all your decisions

C

A positive method of improving performance

D

Pushing people really hard to get the most out of them

E

Always looking for opportunities to develop your staff and keep them motivated and performing well

F

C & E are correct

G

A & D are correct

Question 20 of 28

20. Which answers best describe the reasons for monthly check-ins?

A

To make sure staff know what they’re doing wrong at work

B

So you can keep staff motivated and focused, by listening and giving praise, recognition and encouragement

C

To make sure staff can fix problems that are affecting them on the job

D

To ensure leaders are developing their staff

E

To ensure succession planning is prioritised

F

Regularly gathering ideas to improve guest services and workflow

G

All the above except A

H

All the above

Question 21 of 28

21. Monthly check-ins must include:

A

Effective listening and balanced communication between both people

B

Giving of specific performance feedback

C

Setting of targets that can be objectively measured

D

Revision of the progress of previous check-in’s targets

E

All of the above

Question 22 of 28

22. S.M.A.R.T. stands for:

A

Special. Mastery. Autonomy. Relevant. Timeframe.

B

Specific. Menu. Assertive. Realistic. Time defined.

C

Specific. Measurable. Achievable. Relevant. Time defined.

D

Specific. Measurable. Assertive. Relevant. Time defined.

E

Special. Measurable. Achievable. Recognition. Time defined.

F

Specific. Measurable. Autonomy. Realistic. Timeframe.

G

None of the above

Question 23 of 28

23. It is appropriate to counsel a team member when:

A

They ask to speak to you about something voluntarily

B

They underperform or their work standards slip

C

There is a clear breach of company procedures or policy

D

All of the above

Question 24 of 28

24. When conducting a counselling session, you should:

A

Not make judgements

B

Let them find the solution

C

Use active listening techniques

D

Not get emotionally involved

E

Ensure an action plan is generated

F

All of the above

G

C & D & E are correct

Question 25 of 28

25. Which of the following is not one of the 4 steps in employee performance management?

A

Identifying signs of underperformance

B

Implementing a performance improvement plan

C

Monitoring whether improvement is occurring

D

Taking disciplinary action

E

Instant dismissal

Question 26 of 28

26. To decide whether an employee was unfairly dismissed, the Fair Work Commission will consider:

A

Whether the person had been warned about the performance issue

B

Whether they were given a reasonable chance to improve their performance

C

That there were multiple counselling sessions and a final warning letter

D

A & B are correct

E

A, B & C are correct

F

None of the above

Question 27 of 28

27. Choose the most suitable definition of motivation

A

Motivation is how people behave after they are disciplined

B

Motivation happens if you pay your staff enough

C

Motivation is what makes people act or behave the way they do

D

Motivation always happens when people are happy

E

None of the above

Question 28 of 28

28. Intrinsic motivation is best described as:

A

An internal desire to do something because your employer needs it done

B

The internal desire to lead your own life, get better at the things you do and feel that what you do has meaning and is important

C

Wanting to do something so you don’t get in trouble

D

None of the above

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