Suggestive Selling Masterclass – how to increase your customer average spend

Increasing your customer average spend is the most effective way to increase the profits of a hospitality business. When your customers spend more, most of the money goes to your bottom line because there is barely any extra labour required to generate extra revenue.

This interactive selling skills masterclass is for senior front of house staff, trainers, supervisors, managers and business owners. It’s been carefully designed to show you how to increase the amount of money people spend while they are in your venue.
Attendees learn the skills of face to face selling and other powerful methods of enticing customers to buy more of your products including visual merchandising, product displays and menu design.

The masterclass includes practical training exercises and challenges that you can use with your own staff, your own menus and product lists long after attending.

 Key outcomes from this sales training masterclass:

• Improved customer satisfaction
• More repeat customers
• Increased profits
• Improved staff engagement and satisfaction
• Better quality sales training for your staff
• Sell more premium and high margin items
• Improved menu design and layout
• Reduced wage costs
• Become a more confident salesperson
• Empower your staff to sell more

Masterclass summary:

• The need to increase customer average spend
• Selling tools (The 4 P’s): products, props, procedure, performance
• Visual merchandising, menu layout and menu design
• The selling procedure – how to increase sales face to face
• Effective sales phrases and why they work
• Sales tracking and control
• Training and motivating staff to sell
• Sales games and competitions
• Online resources, including a sales and service health check for your business

Limited seats.